FAQs
🩺 1. Feminine products & pain
❓ Are your products suitable for women with endometriosis?
Yes, absolutely. All our products are designed or selected to naturally relieve menstrual pain, including that related to endometriosis. Our patches, infusions, hot water bottles, and oils are popular with women suffering from mild to severe endometriosis. They are not intended to replace medical treatment, but offer a true cocoon of comfort on a daily basis.
❓ Do your patches relieve painful periods or abdominal cramps?
Yes. Our TENS patches deliver micro-pulses that help soothe uterine, lower back, or pelvic pain , often felt during menstruation. They are discreet, effective, and can be worn even when traveling or at work.
❓ Can I use your products in addition to my medical treatment?
Yes, our products are 100% natural, non-medicinal , and have no known contraindications. However, if you are taking hormone therapy or have had surgery, always consult your doctor.
❓ What is the difference between your boxes and a classic pharmacy product?
Our boxes are designed as a holistic wellness experience : they bring together effective, beautiful, soothing, and carefully chosen products to help with menstrual and hormonal pain . In addition to the products, you'll find surprises, advice, a booklet, and a true intention of gentleness.
❓ How to use Perle Cocon products?
Each product comes with a simple and helpful user guide. You can also visit our blog to discover our wellness routines.
📦 2. Order, Delivery & Returns
❓ Where do you deliver and how long does it take?
We currently deliver to France outside DOM-TOM, in Europe and in Switzerland.
Average delivery times are 2 to 5 business days for France and a little longer for international orders. Delivery costs are indicated at the time of ordering.
❓ How do I track my order?
Once your order has been shipped, you will receive an email with your tracking number . You can track your package at any time.
❓ What should I do if I want to return a product?
You have 60 days to return an unused product to us .
Write to us via our Contact page to receive the return address. Return shipping costs are your responsibility, but we will refund you without question upon receipt.
❓ What should I do if my order arrives damaged?
We put our heart and soul into packaging, but unforeseen circumstances can occur. Send us a photo of the package upon arrival to contact@perlecocon.com and we'll arrange for a resend or refund.
💬 3. Payment, Gifts & Contact
❓ What payment methods do you accept?
We accept payments by Credit Card (Visa, Mastercard), PayPal and Apple Pay . Payment is 100% secure .
❓ Can I give a Perle Cocon box to a friend?
Yes! Our boxes are perfect as a gift for a sister, a friend, or a colleague. You can choose the "gift" option when ordering and include a little personalized note ✨
❓ Is it possible to modify or cancel an order?
Yes, as long as your order has not yet been shipped. Write to us as soon as possible after purchase. via our Contact page to request cancellation or modification.
❓ I haven't received my order confirmation, what should I do?
Check your spam or "promotions" folder. If you can't find it, send us a quick message and we'll resend you a copy of your order.
❓ How to contact you?
Write to us anytime via our Contact page .
We respond within 24 hours (excluding weekends). 🌙