FAQs
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Apple Pay, Shop Pay and PayPal.
Q: What currency are your store prices in?
A: Our store prices are in United States Dollars (USD).
Q: Do you have stores or only an online store?
A: We do not yet have physical stores, our products are only available online.
Q: Do you ship internationally?
A: We ship to France, Canada and the United States .
*International orders are subject to import taxes, duties and customs charges, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.
Q: Do we need to sign for shipping?
A: You do not need to sign for shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long will it take for my product to ship?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery date?
A: Depending on your location, delivery may take between 7 and 20 days. Please rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at perlecocon@gmail.com first and we will provide you with the appropriate returns address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: An order confirmation email will be sent to you within 24 hours following validation of your payment. Do not hesitate to check your spam or trash if you do not receive it within this time. It is possible that the email was inserted there by mistake. If you still cannot find your confirmation email, do not hesitate to contact our customer service. We will be happy to advise you and provide you with a copy of your confirmation.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That’s what we’re here for. Please send us a message by going to the “ Contact Us ” page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Apple Pay, Shop Pay and PayPal.
Q: What currency are your store prices in?
A: Our store prices are in United States Dollars (USD).
Q: Do you have stores or only an online store?
A: We do not yet have physical stores, our products are only available online.
Q: Do you ship internationally?
A: We ship to France, Canada and the United States .
*International orders are subject to import taxes, duties and customs charges, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.
Q: Do we need to sign for shipping?
A: You do not need to sign for shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the USA, UK, Singapore or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long will it take for my product to ship?
A: It takes 2 to 3 business days for your product to be shipped.
Q: What is the estimated delivery date?
A: Depending on your location, delivery may take between 7 and 20 days. Please rest assured that we will send you your tracking number as soon as the product is shipped.
Q: How do I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money back guarantee (excluding return shipping).
If for any reason you are not satisfied with your product, simply return it to us and we will refund or exchange your product (the decision is yours), up to 30 days, no questions asked.
Please contact us by email at perlecocon@gmail.com first and we will provide you with the appropriate returns address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: An order confirmation email will be sent to you within 24 hours following validation of your payment. Do not hesitate to check your spam or trash if you do not receive it within this time. It is possible that the email was inserted there by mistake. If you still cannot find your confirmation email, do not hesitate to contact our customer service. We will be happy to advise you and provide you with a copy of your confirmation.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please send us a message by going to the " Contact Us " page.
Q: What if I still need help?
A: That’s what we’re here for. Please send us a message by going to the “ Contact Us ” page.